Sovereign Assurance

Returns & Refund Policy

Reliable Guarantee, Direct Solutions.

Universal Base Philosophy

Simple & Transparent Returns

At Universal Base Technology, we are committed to providing reliable products. If your gadget has a manufacturer defect or doesn't meet your needs, our return process is designed to resolve issues quickly.

1. Return Window

Gadgets and accessories may be returned within 14 days of receiving your shipment.

2. Warranty & Services

Custom setup and web design services are non-refundable once started. However, we offer support adjustments and styling store credit options.

3. Unboxing Condition

Devices must be returned in their original packaging, unused, and with all included accessories.

4. Courier / Drop-off

We offer complimentary return shipping for defective items. You can easily ship them back via our pre-paid courier service.

The Process

Initiating Your Return

01

Submit Ticket

Submit a return or warranty request on your customer dashboard or contact support.

02

Pack Safe

Carefully pack the device along with all accessories, cables, and original retail box.

03

Ship/Return

Affix the return shipping label or drop off at our authorized service center.

04

Resolution

We inspect the device and issue a refund, repair, or replacement package.

Common Inquiries

Frequently Asked Questions

Opened devices can be returned if they have manufacturer defects or hardware failures. For change-of-mind returns, the packaging must be sealed and unused.

We cover return shipping fees if the product is defective upon arrival or dead on arrival (DOA). For change-of-mind returns, the customer is responsible for shipping costs.

Yes, we can replace the item with the same model, issue store credit, or refund the original payment method, depending on product availability and your preference.

Web design deposits, activated software licenses, customized domain registration fees, and final-sale refurbished items are non-refundable.
Elite Assistance

Universal Base Tech Support Center

If you need help setting up a device, claiming warranty, or starting a return, please contact our technical support agents.

+2347039646073
info@universalbasetechnology.com
Mon - Fri, 9 AM - 6 PM BST
Send Direct Inquiry